Realx ERP for
Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.
Project Management : Define the complete project setup in a structured manner. Manage changes to pricing, payment structure, tax rates, templates etc. from a single place.
Manage Booking : Take control of booking process. Create Customer Profile, send Welcome Email and create payment schedule in step by step process. Integration with leads and contact database ensures that all bookings are error free and it is an easy job for the CRM person.
Home Customization : Stop revenue leakage due to adhoc customization request. Define offered customization with the attached cost and manage all the customization requests from a single window.
Milestone Update : Email and SMS is sent to buyer on the progress of the project. Demand notice gets generated on the format specified by you.
Document Management : Create templates for various documents and generate them on click of a button with all the buyer and project information automatically merged. Share and store all the documents on cloud - plans digitally in a central location. Documents are accessible to all stakeholders easier than ever before.
Ticket Management : Ticket workflow make it easy to report and resolve issues relating to agreement, invoices and handover. Direct communication gets established between CRM person in charge with the buyers. Buyers is lot more satisfied now than never before.
Collection and Payment : Predefined payment structure makes sure that all the invoices are generated in time and accurately. Automatically reminders to buyers, ensure collection on time. Buyers gets automatic SMS notification for the paid amount and email alert send the payment receipt instantly to their email.
Most of the high ticket consumer products see long sales cycles. Automobile and Real Estate are two best industries supporting this fact. While you don't buy a car every month, most certainly you wouldn't buy a house either. It is imperative that these sectors keep a close eye on their lead flow and lead conversion rate to stay afloat and be profitable. A lead is a potential interest by a buyer to buy a product or commodity. Read More >>
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