Keep track of your tasks & communications with our simplified ticketing system.
Realx ERP Ticketing Module allows you to track and follow up on your employee, customers and agents efficiently. Realx ERP helps you resolve issues together and collaborate as a team.
key features
Create, edit & search tickets
Create a ticket with Project Name, Unit Name, Category & Priority. Search and edit tickets in accordance with access privileges.
Multiple tasks in 1 ticket
A ticket can contain any number of tasks. A ticket can only be closed only when all tasks contained are completed successfully, .
Categorization & prioritization
Categorize internal vs external based on source. Prioritize according to urgency of the concerned task.
Assign/reassign tickets
A ticket can be assigned & reassigned any number of times during its lifetime, based on the progress of the task or the challenges faced.
Track ticket history
View the complete history of a ticket, along with notes & attachments, and analyze performance.
File management
Organize all notes & attachments for a task in the most efficient manner.
External/internal task management
Allow access to your external agents, vendors & contractors. Allow people outside the team to raise tickets as well.
Follow/unfollow ticket
Assign resources to follow the progress of a task, any number of times during the lifetime of a ticket.
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Most of the high ticket consumer products see long sales cycles. Real Estate are the sector supporting this fact. While you don't buy a car every month, most certainly you wouldn't buy a house either. read more blogs >>
